Piculets customer support service
At Piculets we believe in going the extra mile for our valuable customers. Now secure your business’ long-term success with the highest level of collaboration and expertise. Our team of technocrats will provide you with expert advice on implementation, planning, and project management. We will help you in keeping your SAP B1 ERP system at peak performance. To ensure the success of your business, our team is there to take care of you 24*7.
- Certified Experts- committed and SAP B1 certified team to resolve all your queries in a flash.
- Flexibility- onshore, offshore and mixed models to give you the best support.
- 24*7 support- dedicated customer portal to handle all your requests and queries efficiently.
Piculets Support Pack
- Level 1- queries related to day-to-day operations, general settings, including administration issues which might result into stoppage of transactions and which require more than one day to rectify.
- Level 2- queries related to small or major customization, report development, implementation or up-gradation of new add-ons.
- Level 3- SAP support which involves SAP notes, remote support platform, go-to assist remote connection, root cause analysis tool and many more.